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On your iPhone, open Settings, tap your name, then Subscriptions, then TutorPup, and tap Cancel. You can also get there from Profile › Manage subscription in the app. Cancel at least 24 hours before the renewal or trial end date to avoid being charged.

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Open TutorPup and tap Restore purchase on the plan screen, or Profile › Restore purchases. Make sure you're signed in with the same Apple Account you subscribed with.

In the app, tap your puppy at the top right of the home screen to open the profile, scroll to the bottom and tap Delete account and data. This removes everything from your phone. Deleting your account doesn't cancel a subscription, so cancel that separately in Settings. To ask us to delete anything held on our side, email us.

Finish one lesson or quick practice a day to keep your streak going. One missed day in any seven counts as a rest day and won't break it.

Check that notifications are on for TutorPup in iPhone Settings › Notifications, and that reminders are switched on in the app's profile.

No. Tuti, your puppy tutor, is an AI assistant for everyday training questions. For health worries, contact your vet. For serious behaviour problems such as aggression, contact an accredited behaviourist.

Only kind, reward-based methods, based on guidance from organisations such as Dogs Trust, the RSPCA, Battersea, Blue Cross, PDSA and the Royal Kennel Club. Each lesson lists its sources in the app.